HINTS FROM HELOISE

PRACTICAL, DEPENDABLE TIPS FOR TODAY’S BUSY CONSUMERS

Speaking as someone whose been in business for over 57 years, I have a suggestion if you have a problem with the product or service you received from a small business.

First of all, don’t take it out on the person who answers the phone. Calmly ask for the manager or owner. If it’s a problem with the product, remember the store didn’t manufacture it. Say something like, “I realize it’s not your fault, but …”

If it is a problem with the service or installation, say something like, “I’m sure you didn’t mean

to, however …” Remember, you can catch more flies with honey than vinegar. The nicer you are, the more likely your problem will be resolved to everyone’s satisfaction.

Sally, this advice is spot-on. Have all of your information at hand — bills, receipts or emails — about the problem you are having. Discuss the issue calmly to work it out and get the result you want.

— Heloise

Dear Readers:

— Sally Rice

If you use a curling iron, it’s likely that hairspray will accumulate on it.

Here’s how to remove that sticky spray. First, after using the curling iron, unplug it and allow it to cool. Then use one of these two ways to get the spray off:

1. Pour a couple of drops of rubbing alcohol on an old washcloth or terry-cloth towel. Wipe over the surface of the iron. Then clean off with a water-dampened cloth.

2. Make a paste of equal parts baking soda and water. Rub this mixture over the surface and wipe off with a slightly wet cloth.

Baking soda is so useful around your home, and it saves you money. For more helpful hints

about baking soda, order my six-page “Baking Soda Hints and Recipes” pamphlet by sending $5 and a long, self-addressed, stamped (75 cents) envelope to: Heloise/Baking Soda, P.O. Box 795001, San Antonio, TX 782795001. FYI: Sprinkle a bit of baking soda onto your pet’s bedding to keep it smelling fresh in between washings!

Dear Heloise:

— Heloise

While on my honeymoon in Hawaii, we had a two-hour layover before boarding our plane.

We decided to take a walk on the beach. We put our luggage and valuables in the trunk. Everything was stolen. While making a police report, the policeman informed us that the trunk is much easier to break into than the interior of the car. I now carry a towel the color of my floor mats.

I place my valuables on the floor of the passenger side and cover them with the towel. Live and learn.

— Judy Feldmeth, Via Email

Send your hints to Heloise@ Heloise.com or mail them to Heloise, P.O. Box 795000, San Antonio, TX 78279-5000.